Refund policy

Return & Refund Policy 1. Return period We have a 7-day return policy, which means you have 7 days after receiving your item to request a return for a refund or an exchange. 2. Eligibility To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with all tags intact, and in its original packaging. You will also need the receipt or proof of purchase. 3. How to start a return Contact us on +256752118888 or at customerservice@shopucart.store with your order number and the reason for the return. We will issue a return authorisation and shipping instructions. Returns are sent to: ShopuCart Gadget Store, Sun City Arcade, Shop No. F3-3, Kampala Road, Kampala, Uganda. Items sent back to us without first requesting a return will not be accepted. 4. Return shipping costs Customers are responsible for return shipping costs, unless the item is defective, damaged or incorrect — in those cases we cover the cost of the return. 5. Damaged, defective or incorrect items Please inspect your order on delivery and notify us within 48 hours if the item is defective, damaged, or if you received the wrong item. We will arrange a replacement or a refund at no extra cost to you. 6. Items that cannot be returned We do not accept returns on: Personal care and beauty products Undergarments Hazardous materials and flammable liquids Software Sale items, clearance items and gift cards Please get in touch if you have questions or concerns about a specific item. 7. Exchanges Exchanges are available within the same 7-day return period, under the same eligibility conditions as returns. Contact us with your order number and the item you would like instead. 8. Refunds We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be refunded to your original payment method within 7 business days. Please note that it can take additional time for your bank or mobile money provider to post the refund. If more than 7 business days have passed since we approved your return and you have not received your refund, please contact us on +256752118888 or at customerservice@shopucart.store. 9. Contact us ShopuCart Gadget Store Sun City Arcade, Shop No. F3-3, Kampala Road, Kampala, Uganda Phone: +256752118888 Email: customerservice@shopucart.store Your satisfaction is our priority. We strive to make every shopping experience seamless and hassle-free.