1. Return Period:
You can return items within 7
days of receiving your order for a refund or exchange.
2. Eligibility Criteria:
• Products must be unused, in their original condition, and with all tags intact.
• Items like personal care products, software, and clearance items are non-returnable.
3. Return Process:
• Contact us at customerservice@shopucart.store to initiate a return.
• Provide your order number and reason for return.
• We will provide a return authorization and shipping instructions.
4. Shipping Costs:
• Customers are responsible for return shipping costs unless the item is defective or incorrect.
5. Refunds:
• Refunds will be processed to the original payment method within 7 business days after we receive and inspect the returned item.
6. Damaged or Defective Items:
• Please notify us within 48 hours of delivery if your product arrives damaged or defective.
• We will arrange a replacement or refund at no extra cost to you.
7. Contact Us:
For any questions or concerns, reach out to customerservice@shopucart.store
Your satisfaction is our priority. We strive to make every shopping experience seamless and hassle-free!
